Privacy Policy
The below privacy policy (“Privacy Policy”) explains how we collect, use, store, process, transfer, disclose and protect your personal information you provided to us.
Please read it carefully to make sure you understand our privacy practices. If you do not agree with the terms of this Privacy Policy, please do not access our Yalla Fel Sekka Application (“Application”).
Information We Collect
You hereby acknowledge, agree and consent that we have the right to collect and store your Personal Information as follows:
Yalla Fel Sekka collects information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with or use the services of Yalla Fel Sekka. Such information includes but is not limited to name, voice, biometrics, online identifier, identification card number, vehicle license number (in respect with the drivers), nationality, address, telephone number, mobile number, bank account details, credit card details, gender, date of birth, health and psychological status, marital status, resident status, security status, education background, financial background, personal interests, email address and your occupation including other personally identifiable information or data (“Personal Data” or “Personal Information”).
The provision of your Personal Data is voluntary unless otherwise is stated herein or as determined by Yalla Fel Sekka. However, if you do not provide Yalla Fel Sekka your Personal Data, Yalla Fel Sekka will not be able to process your Personal Data for the purposes outlined below. Accordingly, by accepting the terms of this Privacy Policy you are aware, and you agree that Yalla Fel Sekka may receive, collect, use, store, process and transfer your Personal Data according to the following terms:
If you are an agent, vendor, supplier or service provider, provision of your Personal Data is mandatory and failure to provide your Personal Data may cause Yalla Fel Sekka to be unable to engage you to provide services or products or issue payments to you for products or services provided.
When you use the Yalla Fel Sekka Services (as defined in our Terms and Conditions), Yalla Fel Sekka has the right to collect information about you in relation to your location information (your geo-coordinates while the Yalla Fel Sekka Application is being used or not), contacts information (access and store names and contact information from your address book), transaction information (transaction details related to your use of Yalla Fel Sekka Services), usage and preference information (information about how you and site visitors interact with Yalla Fel Sekka Services, preferences expressed, and settings chosen, through the use of cookies, pixel tags, and similar technologies that create and maintain unique identifiers), electronic device information (including such as the hardware model, operating system, file names, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information), call and SMS data (call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message), log information (including server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third- party site or service).
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When you use the Application to find or to provide a service, you provide us information such as your location and destination. You also provide us with information about the items you transport or you need to deliver somewhere. When you use our Application, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Application, resolve technical difficulties, provide you with the correct and most up to date version of the Application and to improve the function of the Application.
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We will ask you for the phone number of a person who can be contacted by the Service Provider (defined in our Terms of Use) to complete your order when you use the Application to find an instant courier using the Yalla Fel Sekka Services. You must obtain the prior consent of the person whose phone number was provided to us by you before providing us the phone number and for us to share such phone number with the Service Providers. Noting that Yalla Fel Sekka will not be liable for any claims that may arise out of not obtaining such consent.
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You can share your referral code with your friend through the Application, for which, we will only prepare a message for you to send or publish through your social media provider or email provider. You can edit the message we have prepared before you send it. We do not collect your friend’s information.
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When you use the Application through your mobile device, we track and collect your geo-location information on a real- time basis. We use this information to allow you to view the Service Providers in your area who are close to your location, set your pick-up location and send it to the requested Service Provider, and see the requested Service Provider approaching on a map in real time. We may also use this real-time geo-location information to provide support, resolve technical or business issues that may arise in the course of your use of the Application. You can turn the geo-location tracking off at the device level temporarily. Your mobile device informs you when your geo- location is being tracked by displaying the GPS arrow icon.
2. Using of your Personal Information
You hereby acknowledge, agree and consent that we have the right to use your Personal Information as follows:
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We use your e-mail, name, phone number and account password to verify your ownership of an account, to communicate with you in response to your order and to provide you information about the Application. We may also use your name, e-mail and phone number to send you news, general updates on the Application, special offers or promotions. We will also send you an e-mail asking you to subscribe to our Mailing List. You may at all times opt-out of receiving these updates.
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We use your geo-location and destination to find Service Providers near you, to help the Service Provider to calculate the fee and to analyze the pattern of use of the Application to improve the Application’s performance.
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Yalla Fel Sekka may also receive information from other sources and combine that with information collected through Yalla Fel Sekka Services. If you choose to link, create, or log in to your Yalla Fel Sekka account with a payment provider or social media service, or if you engage with a separate app or website that uses our API (or third-party APIs), Yalla Fel Sekka may receive information about you or your connections from that site or app.
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Yalla Fel Sekka may use the information collected about you to provide, maintain, and improve Yalla Fel Sekka Services, perform internal operations, including to prevent fraud and abuse of Yalla Fel Sekka Services, send or facilitate communications including information about services, promotions, news, and events of Yalla Fel Sekka and other companies, where permissible and according to applicable laws, personalize and improve the Yalla Fel Sekka Services, including to provide or recommend referrals, advertisements etc.
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Yalla Fel Sekka may transfer the information procured from you hereunder to and process and store it in Egypt and other countries, provided that the level of legal and technical protection of the Personal Data abroad shall not be less than the level of protection provided in the Arab Republic of Egypt.
3. Sharing your Personal Information
You hereby acknowledge, agree and consent that we have the right to share your Personal Information as follows:
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Upon receipt of your order, we will share information such as your name, phone number, destination, geo- location, the items to be transported or bought by the Service Provider who accepts your request for Services. This information is required for the Service Providers to contact you, and/or find you and/or complete your order.
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We also share the phone number of the contact person you have provided us with the Service Providers when you use the Application to find instant courier services.
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You hereby agree and authorize us to transfer your Personal Information to the Service Providers as a part of the provision of the Services. While the Service Provider shall be obliged to automatically delete your personal information from the Service Provider’s mobile device after your use of the Service, it is possible that the Service Providers may be able to keep your data in their devices by any means. We are not responsible for this kind of data storage and any subsequent use thereof and you agree to defend, indemnify and hold us harmless and that we are not liable for any misuse of your Personal Information by the Service Providers upon completion of the Service provided.
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We may employ third party companies and individuals to facilitate or provide certain services on our behalf, to provide customer support service, to provide geo-location information to our Service Providers, to perform website- related services (e.g. without limitation, maintenance services, database management, web analytics and improvement of our Website's features) or to assist us in analyzing how our Service is used or to our professional advisors and external auditors, including legal advisors, financial advisors and consultants. These third parties only have access to your Personal Information in order to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose without your prior consent.
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We do not share your Personal Information with any parties other than to the relevant Service Providers and the third-party companies and individuals referred herein, without your consent. However, we will disclose your Personal Information to the extent that this is legally required, or necessary to comply with statutory, regulatory and governmental requirements, or in the event of any dispute, or legal proceeding of any kind between you and us, or between you and other users with respect to, or in relation to the Services, or in the event of an emergency pertaining to your health and/or safety.
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Your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than Egypt where our servers are located. You understand and consent to the transfer of your Personal Information out of Egypt.
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We do not sell, rent or lease your Personal Information to third parties.
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Yalla Fel Sekka may share the information it collects about you as described herein or as described at the time of collection or sharing – (a) with Service Providers to enable them to provide the transportation services to you including your name, photo (if you provide one), average rating given by Service Providers, and pickup and/or drop-off locations; (b) with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or Yalla Fel Sekka; (c) with general public if you submit content in a public forum; (d) with third parties with whom you choose to let us share information; (e) with our employees, directors, workers, agents and subcontractors on a need-to-know basis.
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Yalla Fel Sekka may also share your Personal Information with its subsidiaries and affiliated entities, with vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on Yalla Fel Sekka’s behalf; or in response to a request for information by a competent authority, or if required by any applicable law, regulation, or legal process, or with law enforcement officials, government authorities, or other third parties; or in connection with, or during negotiations of, any merger, sale of Company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
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We may share your Personal Information with affiliated companies and network partners.
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We freely use and disclose data in anonymous form, for example, in statistics or reports to our customers through advertising. Even though we do not provide any of your Personal Information about you specifically to such customers, they can occasionally find out information indirectly. For example, we frequently agree on target audiences for particular ads (for example, an advertiser may ask us to send certain information on infant safety products to parents with small children who may be particularly interested). If you choose to respond to such targeted advertisements, the advertiser may deduce that you are a member of the target audience to whom we sent the ad.
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If we ever sell the Application or YallaFel Sekka Services or substantial parts of our business, we may disclose your Personal Information to a (prospective) buyer on the condition that such buyer agrees to comply with this Privacy Policy.
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Credit card and financing information may be provided to credit card and consumer financing companies as is required to process applications and transactions.
4. Cookies and Advertising
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A cookie is a small file which asks for permission to be placed on your electronic device’s memory. When you use out system, the file is added and the cookie helps us to analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application or mobile apps can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
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Yalla Fel Sekka may use traffic log cookies to identify which pages are being used. This helps us analyze data about mobile app or webpage traffic and improve our system in order to tailor it to our user needs. Yalla Fel Sekka may only use this information for statistical analysis purposes.
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You cannot choose to decline cookies.
5. Retaining your Personal Information
You hereby acknowledge, agree and consent that we have the right to retain your Personal Information as follows:
We will retain your Personal Information until you cancel your account in the Application.
6. Third-Party Websites
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The Application and its content may contain links to third-party websites, including advertisements and external services, that are not affiliated with us. Once you have used these links, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should be aware of the privacy policies and practices (if any) of the third party responsible for that website, and you should take the steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Application.
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We are not also responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from thir parties, you are responsible for contacting the third party directly.
7. Database Security
We will do our best to guarantee the security of our database, however we cannot guarantee that the information you have provided will not be intercepted while being transmitted to us. Any transmission of information by you to us is at your own risk. You must not disclose your password or Personal Data to anyone. As effective as technology is, no security system is impenetrable.
8. Changes to this Privacy Policy
We have the right to amend this Privacy Policy at any time to reflect changes in our practices. Any changes or modifications will be effective immediately upon posting the updated privacy policy on the site, and you waive the right to receive specific notice of each such change or modification.
We may, at our sole discretion, inform you via email or by means of a notice on the website 24 hours before the change becomes effective. You should periodically review this page for the latest information on our privacy practices.
You hereby acknowledge and agree that your continued use of the site/Application after the date of posting a revised privacy policy will be deemed as your awareness of, and your agreement to be subject to, and your approval to the changes in such revised privacy policy.
9. Notices
Yalla Fel Sekka may give notice by means of a general notice on the Yalla Fel Sekka Services, electronic mail to your email address in your account, or by written communication sent to your address as set forth in your account. You may give notice to Yalla Fel Sekka by written communication to Yalla Fel Sekka's corporate address which is Building 57 Street 250 – Degla Maadi, Cairo, Egypt.
10. LIMITATION OF LIABILITY
YALLA FEL SEKKA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY OF ITS ACTS OR OMISSIONS IN CONNECTION WITH THIS PRIVACY POLICY. IN NO EVENT SHALL YALLA FEL SEKKA’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THIS PRIVACY POLICY FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED ONE HUNDRED EGYPTIAN POUNDS (LE100).
11. Miscellaneous
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You shall not assign or transfer this Yalla Fel Sekka Privacy Policy in whole or in part without Yalla Fel Sekka’s prior written approval. You hereby agree that Yalla Fel Sekka is entitled to assign or transfer, without your prior consent, this Yalla Fel Sekka Privacy Policy in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of Yalla Fel Sekka’s equity, business or assets; or (iii) a successor by merger; (iv) or otherwise.
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No joint venture, partnership, employment or agency relationship exists between you, Yalla Fel Sekka or any third-party Service Provider as a result of the contract between you and Yalla Fel Sekka or use of the Yalla Fel Sekka Services.
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If any provision of this Yalla Fel Sekka Privacy Policy is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Yalla Fel Sekka Privacy Policy but the legality, validity and enforceability of the other provisions in this Yalla Fel Sekka Privacy Policy shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Yalla Fel Sekka Privacy Policy. This Yalla Fel Sekka Privacy Policy constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.
In this Yalla Fel Sekka Privacy Policy, the words “including” and “include” mean “including, but not limited to.”
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Yalla Fel Sekka reserves the right to modify, terminate or suspend the Yalla Fel Sekka Services/Application at any time without prior notice due to any changes in internal policy or the applicable laws or any breach of this Yalla Fel Sekka Privacy Policy by you or for any reason whatsoever.
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You may terminate your account by submitting a request to Yalla Fel Sekka. You shall remain responsible for all activities that occurred prior to termination of your account. Further, Yalla Fel Sekka shall also reserve the right to suspend your account without any notice to you in the event Yalla Fel Sekka suspects that your account is being used in a manner so as to cause nuisance or prejudice to Yalla Fel Sekka or any other persons.
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Yalla Fel Sekka will not be liable for any failure to provide the Yalla Fel Sekka Services or perform any obligations, if the performance is prevented, hindered or delayed as a cause of any event arising due to any cause beyond the reasonable control of Yalla Fel Sekka and in such case its obligations shall be suspended for so long as the event continues.
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Governing Law and Jurisdiction This Privacy Policy is governed by and to be construed under the laws of the Arabic Republic of Egypt. Any and all disputes arising out from this Privacy Policy shall be governed by the exclusive jurisdiction of the competent economic courts in Arab Republic of Egypt.
12. Acknowledgement and Consent
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By using the Application, you acknowledge that you have read and understood this Privacy Policy and hereby agree and consent to this Privacy Policy and to the use, control, store, practice, processing and transfer of your Personal Data by us as described in this Privacy Policy.
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You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with the Service Providers or others according to the terms and provisions of this Privacy Policy.
13. Unsubscribe from e-mail database
For email subscription, we follow the opt in and out policy. If you would like to stop receiving emails from Yalla Fel Sekka, please click unsubscribe included in every e-mail.
14. How to Contact Us
If you have any further questions regarding the privacy and security of your information and would like to update or remove your details please contact us at:
Phone No.: +201119409711 Email: <u>customersupport@yallafelsekka.com</u> Address: Building 57 Street 250 – Degla Maadi, Cairo, Egypt.